What is Personal Information?
“Personal Information” is information about an identifiable individual such as contact information, account numbers, or details such as age, marital status, and financial information
How Collect Personal Information is Collected
We collect personal information through various means:
- Information Provided from You: this includes information you provide us directly through your online activities in registering for the website], applications for products and services like loans, [or information that you may input into our online tools or calculators], information provided if you contact customer service with a question, comment or complaint, or when you participate in a survey or market research conducted by us, or enter a contest or participate in any promotions with us;
- Information Provided from Third Parties: credit bureaus, consumer reporting agencies, current or former employers, and personal references you have provided to us;
- Information Provided by your Web Browser: such information may include the type of web browser you use, or the address of the website you came from;
- Information Provided from your Device: such as device details (e.g., mobile, tablet), or your IP address (a number that is automatically assigned to your computer or device when you browse the Internet and from which the general geographical location of the device can be determined).
- Information Provided using Web Technologies: this includes information obtained from technologies such as cookies and web beacons. See the section on Web Technologies below.
What Personal Information is Collected?
When you come to our Website, you may be prompted to provide certain information regarding your contact information and loan needs.
Registering for Online Account
When you register for an account on our Website we will collect your email address and a password you choose in order to create and administer such account, which will enable you to access information about your application and/or loan. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).
When you apply for a loan, we will collect information about you which may include your name, contact information (such as mailing address, phone numbers and email address, length of time at address), date of birth, purpose of the loan, income, employee status and payroll, whether your rent or own your current home and with respect to your new potential home information, value and appraisal, information relating to the loan (how much you need, purpose of loan) credit related information. We will use this information for certified lenders to assess your application and determine your eligibility for a loan. You may be asked to provide your consent to a credit check (see section on Credit Reports below).
If we do not receive a complete credit check, additional information may be collected including your proof of income, your bank account number, proof of identification documents and information regarding your business. We may also collect personal information and references with your consent.
When you apply for a loan, we will obtain your consent to collected credit-related information from consumer reporting agencies in order to help our lenders determine your eligibility for a loan.
Know Your Client
Frank. may also collect information that allows us to identify you or to meet tax, anti-money laundering and other “know your client” legal and regulatory obligations (e.g., name, Social Insurance Number (SIN) (if provided), date of birth, occupation, and government-issued identification).
Relationship Type Information
Frank. may also collect information that helps us to understand more about you including how you like to do business and what types of products, services or offers you may like (e.g., language and communication preferences, location, demographics and interests).
How we Use your Personal Information
We are not a broker or a loan agent. The personal information we receive pursuant to your applications (including information received from third parties, with your consent) and your online registration will be used for the following purposes:
Support lenders to assess your application and determine your eligibility for a loan;
determining your eligibility and suitability, and providing you with, other products and services you request;
to assess your ongoing needs for loan products and other financial products;
verifying your identity and other information you have provided to us (including your identity and bank account);
meeting legal and regulatory requirements;
detecting and preventing fraud and other unauthorized or illegal activities, including protection from identity theft and unauthorized access to your account;
as otherwise permitted or required by applicable law.
The personal information that we obtain from you through our surveys and customer research is used in an aggregated, non-personally identifiable form to help us understand our customers and to enhance our product and service offerings.
Disclosure and Sharing of Personal Information
we may exchange personal information on an ongoing basis with credit bureaus (so they can verify your personal information, ensure the completeness of the information, maintain the integrity of the credit granting system, and cooperate with local, provincial and national authorities in order to protect you and us from fraudulent transactions);
Frank. may transfer or otherwise make available, to our related companies, broker partners or third party service providers. For example, we may use service providers to host our Website and operate certain of its features, and communications, as well as to manage and analyze data and our advertising and Website effectiveness;
We may also share personal information with third party companies such as retailers, tax preparers, payroll service providers, advertisers, marketing companies, lead generators, advertisers on our websites, companies or individuals that do industry-related research, surveys or polls, automobile dealers, and holding companies, or agents, contractors, or representatives of any of the foregoing entities. We will share information as disclosed pursuant to the Web Technologies section below;
we may share or transfer your personal information as part of a Reorganization, Merger or Sale of Business, including transfers made as part of insolvency or bankruptcy proceedings, or as part of a corporate reorganization, stock or asset sale or other change in corporate control;
we may, pursuant to a legal or compliance matter, provide your personal information in response to search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law (Canadian, U.S. or other law);
personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property;
Information may need to be provided to third party investors of Frank. Such information will not include information in a manner that would permit an individual to be identifiable, but would include aggregated data derived from credit history and loan performance, which information is shared in order to allow the third party investors to evaluate the performance of Frank. and its loans;
Personal information share with us pursuant to your loan application and in entering your loan agreement may also be shared with any person or entity to which we have assigned or transferred an interest in your account or any debt or interest due under the terms to be provided in the loan agreement, if approved, and/or any of our rights and obligations under the loan agreement (including any subsequent assignee or transferee).
Frank. and other third party companies that we share information with as described above, may use personal information for any legal purpose, including, but not limited to, developing and promoting new or joint products, improving existing products and services, and contacting you to offer products and services that may be of interest to you. We may also disclose personal information to companies who perform services on our behalf or to other financial institutions with which we have joint marketing agreements.
Web Technologies: How they are used
When you visit our Website, we and our service providers may collect internet protocol addresses (“IP addresses”) and other related information (such as, browser type, operating system, page requests and average time spent on our Website and each page) from all visitors, even if the visitor does not directly provide us with any personal information. This information is used to help us understand our Website activity, and to monitor and improve the Website.
Frank. and our service providers, use various web technologies, including web beacons and cookies. A cookie is a small file created by a web browser on your computer when you visit a website or a particular page of a website. Some cookies last only as long as your session, and others may be stored on your hard drive, until deleted by you, so we can recognize you when you return. Cookies can enhance the convenience and use of the Website for you. As an example, cookies may help to recognize you as a previous user of the Website, track your activity on the Website and facilitate your experience on the Website. Web beacons are often used in conjunction with cookies and are tiny graphic images we may place on our website pages or in our emails that may be used to measure such things as response rates to our communications, what pages you view on our Website and to help us to improve our Website and any promotions.
The Website also uses and displays interest-based advertising using information you make available to us when you interact with our Website, content, or services. [Frank. may, by using third party cookies, market its products, services or community initiatives on another company’s website (e.g., remarketing). The content of this marketing may be based on information we know about you, such as your browsing behavior on our Website. We will not, however, as part of this marketing, share any such personal information with third parties. If you access one of these marketing ads, we may also track the response rate and the website activity associated with each marketing. ]
Information obtained from using Web Technologies may be used by us or our service providers to (i) provide you with our online products, services and support; (ii) personalize your user experience including offering you personalized marketing and offers; (iii) communicate and provide alerts to you; (iv) allow us to better understand your interest in the products and services we offer and any future contemplated products and services; (v) evaluate the effectiveness of our Website, communications, marketing, and offers or promotions; (vi) measure and analyze Website usage in order to improve the
Depending on your web browser, you may set your browser to notify you when you receive a cookie or to not accept certain cookies. If you do this, you will still be able to use our Website, however, you will not have access to the full experience of our Website and certain features of our Website may not be available to you. Please check your browser’s online help for further information on how to change your cookie settings.
Protecting Your Personal Information
Your privacy is important and your personal information is protected using appropriate, commercially reasonable security safeguards. We do not warrant the security of any transmission to or from our Website.
We use the following technologies to help us to protect your personal information:
Web browser encryption: all browsers supported by Frank. offer industry standard encryption. This provides a high level of protection for transmitting confidential data over the Internet.
Firewalls: we have secure firewalls designed to prevent unauthorized access to our systems.
Accuracy and Changes to Personal Information
Frank. will make reasonable efforts to keep your personal information accurate, however, we rely on you to advise us of any changes to your personal information, including to your contact information.
If you have any questions, comments or complaints then please contact [email protected]